As part of our customer service, below you will find instructions on how to access your customer FTP directory.
This will enable you to upload and download files to MSSA, anywhere in the world, as long as you have access to the internet.
Can’t I just email the file to MSSA?
Due to email size limitations, sometimes its not practical or feasible to send data via email. By accessing your customer FTP directory you can upload all your files, as well download files.
How do I set-up access my customer FTP directory?
As a customer you will have been sent your details on how to login to access your customer FTP directory. If you have deleted or mislaid the information, please contact MSSA and we will re-issue your details.
As well as your login details, you will also need access to some FTP software, please check with your IT department, they can recommend a solution, as well as any company IT policies in place regarding the use of FTP access etc..
If you don’t have any FTP software in use at your company, then MSSA would recommend FireFTP for Mozilla Firefox, it’s free and very easy to use. Please note that FireFTP will not work with Internet Explorer.
To download the latest version of Mozilla Firefox click the link here.
To download the latest version of FireFTP click the link here.
Once you have installed the software, please read on.
Configuring FireFTP.
Start up Mozilla Firefox and from the tools menu select “FireFTP”, this will launch the software.
Now you need to set-up an account to access your customer FTP directory.
Select “create an account…”
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This will open up a dialogue box, here you can give a name to the account, as well as specify the FTP server name, your user name and password.
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Once you have entered this information, you can then connect to the FTP server.
You will now have access to your customer folder, the left hand panel of FireFTP displays your local PC content, whilst the right panel shows the FTP directory.
The green arrows in the middle of the panel allow you to either upload or download files.
If you do upload files to your customer directory, please contact MSSA either through our website or email address to let us know that some information is waiting for processing.
Telephone: 011 021 0616
Email: sales@aided.co.za
